Ninety brought us an outside-in approach to our digitalisation planning. They put the customer and their needs at the heart of strategy, and encouraged us to take small steps, testing and learning as we went. Incredibly, this helped us deliver a pilot omnichannel contact operation in a mere 2-week design sprint.Customer Service Director
The thing that was surprising and that we enjoyed most was how quickly we could do things and make changes ourselves.
From beginning to end, it took us two weeks to get everything set up. That was choosing our team, choosing the technology, and doing half a day’s training.
Contact Centre Manager