Building real innovation muscle.

You can rent innovation for a project. You have to build it to keep it.

With a new strategic direction and a newly appointed Chief Innovation Officer, Travelers wanted to re-energise how it innovated — and to put the tools for transformative innovation into its own people's hands.

Bought-in expertise leaves when the invoice is paid. A new direction needed something more durable: people at every level who could carry the work forward themselves.

The brief wasn't to innovate for Travelers. It was to make Travelers self-sufficient.

Ninety delivered a comprehensive, democratised capability-building programme — designed to engage employees at every level, not just a chosen few.

• 01Trained at scale. A structured programme equipping over 150 employees with practical innovation tools and methods.
• 02Democratised the model. Built to engage people right across the business, so innovation wasn't the property of one team.
• 03Connected the portfolio. We linked business-wide activity into a cohesive portfolio of high-impact initiatives, not scattered experiments.

Travelers came away with an empowered innovation team that no longer needed us.

That team still runs on the frameworks and methods we introduced, creating lasting value and a genuine culture of innovation across the business — the mark of a programme that actually took.